1.      Telephone answering. Aim is to answer 90% of calls within 2 minutes.

In April we had a new phone system installed. This analyses every call received by the practice so gives a much more accurate assessment of performance. We need to decide on a new standard. We receive weekly reports and the standard set is % of calls answered in 180 seconds. We are hoping that improvements occur as we get used to the new system.

2.      GP appointment availability. 3^rd available should be available in less than 2 weeks.

3.      Ease of obtaining repeat prescriptions. Target –over 90% of patients should find it easy or very easy to obtain their repeat medication.

Survey done in September 2024. 1084 responses received. 89.34% found obtaining heir repeat medication easy or very easy. Of those who found it difficult 63% felt the problem lay with the practice and 37% felt the problem was with their pharmacy. Multiple comments were received which have been analysed by one of our Advanced Practitioner Pharmacists. An action plan has been developed and the survey will be repeated in the Spring.

The April survey shows a slight improvement in ease of accessing prescriptions and the target is achieved.

4.      Completion of forms (e.g. insurance, holiday cancellation, DWP). Target -100% of forms should be completed within 4 weeks.

New Patients – Register with the GP Surgery Today!

We are welcoming new patients to the surgery!

We are committed to delivering the kind of care we would wish to receive ourselves. That’s why we’ve made it as simple as possible for new patients to register with us.

If you prefer, you can register by calling the surgery — our team is happy to take your details over the phone to make the process as easy as possible.

We also recognise the importance of good telephone access. We’re proud to say that we answer 98% of calls within 2 minutes.

Our services include:
• Pre-bookable appointments with our clinical team, available within two working days
• A Duty Doctor service for patients who are acutely unwell and need same-day support

Register Here at Kildonan House Today!

• In England two women die every day from cervical cancer, yet it is one of the most preventable cancers. Getting your screening can help stop it before it starts. So don't ignore your invite, and if you missed your last cervical screening, book an appointment with your GP practice. Find out more at nhs.uk/cervicalscreening

• Cervical cancer is one of the most preventable cancers, yet in England two women die every day from it. Screening can help stop cancer before it starts. So don’t ignore your cervical screening invite and if you missed your last one, book an appointment with your GP practice. Cervical screening saves lives. Find out more at nhs.uk/cervicalscreening

• Cervical screening saves lives. So don't ignore your cervical screening invite and if you missed your last one, book an appointment with your GP practice. Find out more about cervical screening at nhs.uk/cervicalscreening

• Cervical cancer is the second most common cancer amongst women under 35, but screening can help stop it before it starts. Protect yourself - attend your cervical screening. Cervical screening saves lives. For more information visit nhs.uk/cervicalscreening

We now have a team of GP assistants, our GP assistants work very closely with our GP team and provide a high level of administrative support.

Introduction - What is Enhanced Access?

From 1st October 2022, GP Networks (for Horwich: Kildonan House, Pike View and Bolton Community Practice) will be required to provide increased provision of primary care services (enhanced access arrangements). At Kildonan House additional surgeries will be offered between the hours of 6.30pm and 8.00pm Mondays and Fridays and between 9.00am and 1.00pm on Saturdays.  At other times patients from Kildonan House will be able to make appointments at the other Network Practices (either Pike View 6.30pm and 8.00pm on Tuesdays and Thursdays or Bolton Community Practice 6.30pm and 8.00pm on Wednesdays and 9.00am and 5.00pm on Saturdays).  If patients wish to be seen at the other Network Practices please contact Kildonan House in the usual manner and we will make an appointment for you. Whilst there is increased provision, there is a limit to the number of appointments on offer by the Network.

If you require medical assistance please telephone the surgery on 01204 468161 (Monday to Friday) or if the surgery is closed and you require urgent medical assistance that cannot wait until the surgery re-opens please call:

Out of Hours on: 0161 763 8940

NHS 111 Online: 111.nhs.uk

Only call 111 if you cannot cope with your symptoms.

If you have a life threatening medical emergency please dial 999.